Roundtable – Shared Solutions & Outsourcing in Latin America

It might not but have similar profile while South Asia or perhaps Eastern Europe, yet Latin America will be becoming a preferred vacation spot for organizations planning to establish shared support centers, either helping domestic markets or as part associated with regional or maybe international shared services techniques. Furthermore, in addition to this development in the captive sector Latin The usa has become typically the focus of growing interest on typically the part of key outsourcing providers whose entry into the particular market has had knock-on consequences across the board. Put into Managed IT Services -volatile mix the existing economic instability plus it’s easy to be able to see why the region’s activity will be making waves throughout and beyond typically the shared services and outsourcing space within 2009.

We organised a panel representing practitioners, providers and advisors to acquire a look with the present level regarding maturity from the Asian American market and even to examine how – and in case – the economic malaise affecting much of the remaining portion of the global economy will be impacting upon functions in the place.

Attending were:

Laura Bao Castro
CRYSTAL REPORTS FSSC Control
Intel Corporation

Esteban Carril
Director, Latin America Finance Businesses
ELECTRONIC COUNTER MEASURE (ECM) Corporation

Mauro Pappone
Partner
Vantaz Team Consulting

Ricardo Neves
PwC Global Acquiring Leader for To the south America
PricewaterhouseCoopers

Q: I think the first question we need to look at will be: would it be right in order to talk of “Latin American shared services” at all? Which include America is some sort of very big location geographically and inside terms of populace; it includes a small linguistic diversity compared to, for example, The european union, but there are still very huge differences between, point out, Brazil and Puerto Rica. To just what extent is that actually easy for agencies – captive or perhaps BPO – in order to take a really regional approach inside Latin America? Will be it impossible to be able to avoid having significant resources in individual countries?

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